Frequently Asked Questions

Moderation usually takes 3-5 business days, but it could take longer. There may be slightly longer wait times over weekends and during national holidays.

If your question is not answered on this page you can contact the support team via the Help button from within the portal.

Responses can take anywhere from 3-5 business days. There may be slightly longer wait times over weekends and during national holidays.

You can delete your Victoria’s Secret & PINK Creators account via the Security and Log In section within your portal's settings.

Support requests are handled by the dedicated Victoria’s Secret & PINK Creators support team in collaboration with the Duel platform.

Click Settings to access your profile page. Upload a new profile picture and be sure to click Save.

At the top of your profile you can see a progression bar. Sitting just above this is the amount of points you need to level up!

At the bottom of the Tasks page, you can view the tasks you have already completed.

This means that your task was rejected. You can see the possible reasons for this under tasks.

This means that this is a repeatable task. You will be able to complete this same task more than once. The amount of times you can complete a specific task may vary (for example once per week), and this information will be in the task.

Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.

We recommend using the Copy button provided with task instructions to ensure hashtags are formatted and spelt correctly.

From the main menu click Rewards to view your rewards.

You will need to copy the promo code directly from your Rewards tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.

Once you make it past our onboarding tiers, you will have the opportunity to earn commission on any purchases made through your personal Storefront or unique affiliate link.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid out 30 days after an order is placed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your Victoria’s Secret & PINK Creators email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal.

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions.

NOTE: All payments will come from Duel Holdings Limited

There are a few reasons as to why one of your tasks may be rejected. Tasks will be rejected if:

• You used the same photo as evidence on multiple tasks. All tasks must be accompanied by a new and different photo.
• The photo uploaded is poor quality.
• The screenshot uploaded does not show significant evidence of the task being completed, due to how it was cropped or how it was taken.
• Required hashtags or tags are missing.
• The content of the photo or evidence uploaded is incorrect.

There are a few reasons why your social media post may say it cannot be recognised:

• Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram, we ask that you please change your account settings to public for the posting of the photo.
• Double-check that if the task is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognised.
• Please make sure that the post you are submitting for the task as evidence is a new post as the system may not pick it up if it is too old.

If you were ever considering creating an account on a new social platform, now feels like the right time! As many tasks are based on certain social media platforms, we do require you to have an account for that platform in order to participate.

You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.